Your browser is out of date. It has known security flaws and may not display all features of this and other websites. Learn how to update your browser.
+441534 715150 | info@kendrickrose.com
Jobs in Jersey
Quality Assurance Manager
Reference
KR13503
Location
Jersey
Salary
Category
Client Services
Regulatory
Financial Services
Our client is looking for an experienced Quality Assurance Manager – Customer to lead efforts in delivering exceptional service standards, driving continuous improvement, and ensuring regulatory compliance.
This is a key role overseeing quality assurance processes, complaints management, and customer-facing performance. You’ll be responsible for coaching and developing a team, analysing feedback and performance data, and working closely with senior leaders to enhance service delivery and mitigate risk across the business.
The ideal candidate will have experience in a regulated environment, particularly within financial services, with a solid background in complaint resolution, quality frameworks, and customer outcomes. If you’re passionate about raising standards and making a positive impact, we’d love to hear from you.
