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ICT Service Delivery Assistant

Reference
KR11739

Location
Jersey

Salary

Category
IT

Our client is a leading legal firm in Jersey with global reach. They are looking for a new team member in the IT Department. Are you a team player looking to join a small, busy and fun ICT team and help do remarkable things every day?

Our client is seeking someone who has a real desire to help people and has a positive and optimistic approach to problem solving.

This position is customer facing - providing first and second level support on the service desk as well as implementing new applications and providing assistance and training. You don't need to have previous service desk experience, but you must be good with picking up systems quickly and be great with people.

You must be:

Thorough - enjoy solving problems and finding solutions

Organised - manage and prioritise your workload and adhere to timescales set

Patient, level-headed and show empathy - can communicate clearly and simply with users face to face, on the phone and in writing

Positive - have a 'can do' attitude and go above and beyond at any opportunity

Motivated and driven - thinks outside the box and always looking at ways to improve

Cool, calm and confident - working under pressure

Creative - putting together user guides and tutorials for users to follow

Good GCSE level qualifications

Be studying towards a relevant ICT qualification ideally

Apply

Key Contact

Ann Egglishaw

Senior Consultant
01534 715150
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